FAQs

Questions about DSN Cloud? Browse our knowledge base to get a better understanding of how our game-changing cloud-based technology is raising the bar for all-in-one practice management software. 

How Does DSN Ensure a Smooth Onboarding Process?

You’ll be assigned a dedicated project manager to ensure a custom implementation process for your specific practice needs. With countless client conversions, we’ve developed a tried and true onboarding process that is smooth, easy, and effective. 

Does DSN Offer Initial Training?

Yes. DSN ensures your practice feels comfortable and empowered using the DSN software by providing a dedicated trainer that works with your team during the onboarding process. Depending on your practice’s needs, this training can either be on-site or online. 

What Type of Support Does DSN Offer?

DSN has a highly-knowledgeable technical support team available to answer any questions or address any issues you may have. Support hours are Monday through Friday, 5 am PST to 5 pm PST.

Does DSN Cloud Include Email Encryption?

Yes. DSN Cloud includes email encryption at no extra cost to ensure secure & HIPPA compliant email correspondence with patients and fellow providers. 

Can My Employees Access DSN Cloud From Anywhere?

Yes. DSN Cloud allows instant access from anywhere at any time by any employee without impacting its functionality or performance. All your practice’s essential data and information in the cloud are secured and readily available when needed. 

Is DSN Cloud HIPAA Compliant?

The experienced team at DSN is highly-proficient in HIPAA rules and regulations. We protect private health information (PHI) and electronic private health information (ePHI) that is created, transmitted, received, and stored using administrative, physical, and technical safeguards. 

Our advanced software ensures the confidentiality, integrity, and security of your patient data through industry-leading safeguards and cybersecurity measures, such as robust encryption, security audits, and third-party intrusion detection. 

What Sized Practice is DSN Software Designed For?

Whether you’re a small, single-location practice with one doctor or a large business with several practice locations, DSN software can handle practices of any size. The cloud is especially beneficial to multi-location practices that need seamless accessibility and connectivity for better collaboration and treatment planning. 

Is Specific Hardware Required to Have DSN Technology?

Not necessarily. Whether you prefer an on-site server or an entirely cloud-based practice, DSN can tailor our technology to fit your practice’s needs. We can help eliminate many of your practice’s hardware requirements if you decide to go entirely digital with the cloud. 

Why Should I Make the Switch to DSN?

Choose DSN if you want to ensure your practice uses software that is cutting edge and utilizes the latest technology. DSN helps your practice stay relevant and modern in the ever-changing technology space. Plus, our software is highly-secure, adaptable, and precise to deliver exceptional performance and ROI.